Terms and Conditions

1. Introduction

Welcome to Trippeek.

Trippeek is operated by Maritrip FZ-LLC, a company registered in the United Arab Emirates. The platform provides hotel search and booking services through its website and mobile applications.

Please read these Terms and Conditions carefully before using Trippeek. By accessing the platform, creating an account, or completing a booking, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

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2. Service Description

Trippeek is an online platform that enables users to search, compare, and book accommodation services offered by participating hotels and lodging providers.

Trippeek acts solely as an intermediary platform connecting users with accommodation providers and does not own, operate, manage, or control the hotels or accommodations listed on the platform unless expressly stated otherwise.

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3. Eligibility

By using Trippeek, you represent and warrant that:

* You are at least 18 years old.
* You have the legal capacity to enter into binding agreements.
* All information provided by you is accurate, complete, and up to date.
* You will use the platform only for lawful purposes.

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4. Bookings

When making a booking through Trippeek:

* You are responsible for ensuring the accuracy of all information submitted.
* All bookings are subject to room availability and confirmation by the accommodation provider.
* Booking confirmations will be provided via email, within your account, or through other available communication channels.
* Cancellation, modification, and refund policies may vary depending on the accommodation provider and should be reviewed carefully before completing a booking.

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5. Pricing and Availability

Trippeek strives to ensure that all prices, descriptions, and availability information displayed on the platform are accurate.

However, Trippeek reserves the right to correct any pricing errors, inaccuracies, or omissions that may arise due to technical issues, human error, or information provided by accommodation providers.

If a significant pricing error is identified after a booking request has been made, Trippeek may contact the customer to confirm or cancel the booking and process any applicable refund.

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6. Payment Methods

Trippeek may offer various payment methods, including:

* Credit and debit cards (Visa and Mastercard).
* Digital wallets such as Apple Pay and Google Pay, where available.
* Pay-at-property options, where supported by the accommodation provider.
* Any additional payment methods introduced in the future.

Users confirm that they are authorized to use the selected payment method and that all payment information provided is accurate and lawful.

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7. Accommodation Provider Responsibilities

Information regarding hotels, room types, facilities, services, pricing, availability, and images is supplied directly by accommodation providers.

Accordingly, Trippeek shall not be liable for:

* Inaccurate or incomplete information provided by accommodation providers.
* The quality, safety, legality, or suitability of accommodation services.
* Actions, omissions, negligence, or misconduct by accommodation providers or their staff.
* Any disputes arising between users and accommodation providers.

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8. Cancellations and Refunds

Cancellation and refund policies are determined by the accommodation provider and may differ between bookings, room types, rates, and special offers.

Users are responsible for carefully reviewing the applicable cancellation and refund conditions before confirming any reservation.

8.1 Refund and Cancellation Policy

Some reservations may be eligible for free cancellation within the period specified by the accommodation provider, while others may be non-refundable.

For non-refundable bookings, no refund may be available in the event of cancellation, modification, no-show, or early departure unless otherwise specified by the accommodation provider.

Where a refund is approved, the refunded amount will be returned through the original payment method used during the booking process. Refund processing times may vary depending on the payment provider, financial institution, or card issuer.

Failure to check in on the scheduled arrival date without prior cancellation may be treated as a no-show and may result in cancellation charges or forfeiture of the booking amount in accordance with the accommodation provider’s policy.

Trippeek acts solely as an intermediary platform and does not determine or control the cancellation and refund policies established by accommodation providers.

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9. Prohibited Use

Users agree not to:

* Provide false, misleading, or fraudulent information.
* Use the platform for any unlawful purpose.
* Attempt to access, interfere with, damage, or disrupt the platform’s systems or security.
* Use automated tools, bots, or scraping technologies without prior authorization.
* Make fraudulent, speculative, or unauthorized bookings.

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10. Intellectual Property

All content available on Trippeek, including but not limited to:

* Trademarks
* Logos
* Designs
* Text
* Images
* Software
* Databases
* Platform functionality

is owned by or licensed to Trippeek and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written consent.

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11. Limitation of Liability

To the maximum extent permitted by applicable law, Trippeek shall not be liable for:

* Indirect, incidental, special, or consequential damages.
* Loss of profits, revenue, data, or business opportunities.
* Delays, cancellations, or service failures caused by accommodation providers.
* Events beyond reasonable control, including natural disasters, government actions, technical failures, force majeure events, or disruptions of communication networks.

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12. Privacy

The collection, processing, and use of personal information are governed by Trippeek’s Privacy Policy, which forms an integral part of these Terms and Conditions.

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13. Amendments

Trippeek reserves the right to modify, update, or replace these Terms and Conditions at any time.

Any changes will become effective immediately upon publication on the website or application. Continued use of the platform after such changes constitutes acceptance of the revised Terms and Conditions.

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14. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.

Any dispute arising out of or relating to the use of Trippeek shall first be addressed through amicable discussions. If no resolution can be reached, the courts of the United Arab Emirates shall have exclusive jurisdiction.

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15. Contact Information

For questions regarding these Terms and Conditions or any aspect of the platform’s services, users may contact Trippeek through the official communication channels provided on the website or application.